Post Loss & Data Breach Solutions

MSR has a Global Cyber Response Service which will take notifications of new incidents through a centralized call center. The call center has access to translators for non-English speaking parties. The translation service is on extremely tight service levels to avoid delays to the Insured in times of crisis. The call center takes basic details of the incident only and then contacts the MSR Incident Managers. The call center is manned 24 hours/7 days a week.

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The Incident Managers are all highly experienced individuals. There are over 35 Incident Managers around the world, speaking a wide array of languages, but all of them speak English. The Incident Managers have handled thousands of cyber incidents and this increases daily. Details of the CTA Incident Managers can be found on: http://www.ctplc.com/adjusting-services/charles-taylor-adjusting/technical-special-risks/cyber-risks-incident-management-and-adjusting/.